Help & FAQ
Quick answers about your line, draws, repayments, and safety. For case-specific help, contact us during service hours.
How do I get a credit line?
Download the OpenLimit app, complete onboarding, and submit the information requested for assessment. If approved, you will see your available limit in the app. Limits are never guaranteed in advance.
Do I pay interest if I do not withdraw?
No. Until you choose to withdraw, you are not charged interest or usage fees on undrawn amounts. Fees apply based on actual use and the terms shown in your agreement.
How fast are withdrawals?
Approved withdrawal requests are processed quickly. Settlement timing can depend on bank networks and verification steps. Check the app for status updates.
How is interest calculated?
Pricing is tied to daily use. If you repay early, charges generally reflect the actual number of days funds were outstanding. See Credit & fees for illustrative numbers.
What happens if I miss a due date?
Unpaid balances may continue to accrue charges as described in your agreement and on our fees page. Contact support as early as possible if you expect difficulty paying.
How do you protect my data?
We use industry-appropriate security measures for transmission and storage, and we limit access to what is needed to operate the service. Read more on Security & trust and in our Privacy Policy.
Still need help?
Email client@altsurtech.com or visit Contact for hours and address.